What Information We Hold and Why
When you register, we collect your name, email address, date of birth, and contact number — the basics needed to verify your identity and keep your account active. When you make a deposit or withdrawal via Touch 'n Go eWallet, Boost, or GrabPay, we record the
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transaction reference and amount so we can match payments to your account accurately. We do not store your full e-wallet credentials or PIN. We also collect device data — browser type, IP address, and session timestamps — to detect unusual login behaviour and protect your account
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from unauthorised access. If you contact our support team, we keep a record of that conversation to improve how we respond next time. All data is retained only as long as your account remains active or as required by applicable rules. You may request a copy
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of your data or ask us to delete it at any time by reaching our support channel. Access to your account and our services depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.